Member Care Specialist

The Member Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Member Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal. 

• Answers incoming calls and requests; engages in problem solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication. 

• Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings. 

• Coaches and anticipates volunteer needs and provides value added information. 

• Utilizes the Council's member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately. 

• Proactively secures solutions/responses for the council's solutions database. 

POSITION QUALIFICATIONS and REQUIREMENTS

• Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center         experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
• Able to sit upright and view computer screen for several hours at a time.
• Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data  tracking systems.
• Ability to lift 35 lbs.
• Believes in and supports the mission of the Girl Scouts.
• Become a registered Girl Scout member.

 COMPETENCIES:

• Customer Service skills
• Active Listening
• Interpersonal Relationship Building
• Oral and Written Communication
• Organization
• Problem Solving
• Detail Oriented
• Goal Driven
• Computer skills

 WORKING CONDITIONS:

• Non-traditional work hours
• Office work environment
• Works independently and as part of a cross functional team
• Some travel may be required

Current Openings for Member Care Specialist Jobs at Girl Scouts of Eastern IA and Western IL