Office Lead/Shop Associate

JOB SUMMARY

The Office Lead/Shop Associate serves as the first point of contact for in person inquires and responsible for all shop activity. The Office Lead/Shop Associate provides the highest level of customer service to all members and customers, both external and internal. 

ESSENTIAL DUTIES AND RESPONSIBLITIES

1. Provides administrative support across all departments as needed.
2. Proactively secures solutions/responses for the council's solutions data base.
3. Provides back-up to Member Care team answering customer calls, responds to all inquiries in a timely and appropriate manner.
4. Completes all required paperwork and prepares a variety of status reports including activity, follow-up, and adherence to goals.
5. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
6. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
7. Promotes and assists with Council-wide programs, activities, public relations and fund development endeavors.
8. Performs other duties as assigned.
9. Assists the Director of Business Operations in working with vendors.
10. Works with the Purchaser to stock and maintain the retail shop, making suggestion on merchandise to be carried in the shop.
11. Participates in special program events with mobile shops.
12. Responsible for promptly and accurately processes cash and credit card payments; accountable for the receipt of all money and assures the security of funds, personal, and proprietary information. 
13. Serves as the first point of contact for in person inquires.
14. Responsible for operating all shop activity including greeting customers, sales, cashier, product stocking and maintaining inventory.
15. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches, locates, and delivers findings.
16. Coaches and anticipates volunteer needs and provides value added information.
17. Utilizes the Council's member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.

POSITION QUALIFICATIONS and REQUIREMENTS

• Associate Degree with 1 year retail experience or a High School degree/GED with a minimum of 3 years retail experience or an equivalent combination of education and experience.
• 2 years of retail sales experience, preferred.
• Able to sit upright and view computer screen for several hours at a time.
• Proficient computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
• Prior print production experience, preferred.
• Ability to lift 50 lbs.
• Believes in and supports the mission of the Girl Scouts.
• Become a registered Girl Scout member.

 COMPETENCIES:

• Active Listening
• Organization
• Problem Solving
• Detail Oriented
• Retail Sales
• Goal Driven
• Customer Service
• Communication Skill

WORKING CONDITIONS:

• Office work and retail environment
• Some travel may be required
• Works independently and as part of a cross functional team

Current Openings for Office Lead/Shop Associate Jobs at Girl Scouts of Eastern IA and Western IL